Job Description

The Bank Teller is responsible for accurately and timely processing of customer mortgage payments to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met.

Essential Job Duties and Responsibilities include:

• Posts customer payments and payoffs accurately and timely, either manually or electronically, to the servicing system of record. Perform reconciliation of all posted items.
• Disperses checks and performs reconciliation of disbursements.
• Contacts attorney, title agents and borrowers for short payoffs.
• Sets up and maintains ACH accounts.
• Works on pending and exception items. Maintains and processes daily exception reports identified to minimize company risk.
• Maintains reversal of posting transactions i.e., NSF and reversals.
• Scans mortgage payments into the servicing system and depository bank.
• Opens and processes mail. Receives, tracks and documents incoming Cash Management items.
• Maintain regular and punctual attendance. Comply with all company policies and procedures.
• Data analysis and reconciliation of data pertaining to payment applications.
• Root cause analysis to minimize risk to company.
• Individual decision-making ability with documented fact-based decision within authority level.
• Research and remediation ability based on minimal data for research.
• Ability to adjust and learn quickly.
• Performs other related duties as assigned

Education and/or Experience:

• High School Graduate/GED
• Vocational/Technical School Certificate or Associate or Bachelor's Degree preferred
• 0-1 years related work experience
• 2-4 years related work experience preferred

Licensure, Certification, Requirements:

None

Specialized Skills & Knowledge Requirements:

• Sagent, LoanServ experience, a plus
• Accounting/mathematical skills including the ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's preferred
• Data entry experience; quick and accurate
• Intermediate Excel knowledge and ability to manipulate data
• Banking software experience; depositing, posting, balancing checks

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