Merchant Support Specialist IPRIORITIZE PST 9-5 AS MAIN SHIFT RemoteAbout the Team: DoorDash Online Ordering is on a mission to make operating a hospitality business a whole lot easier. Our innovative platform has all the tools merchants need — all in one place — reliable online ordering, reporting & analytics, targeted marketing, and more. We know that every restaurant is unique, so we built our software to be as flexible as you need—our Platform powers the Friday night dinner rush, the weekend brunch reservations, and everything in between.About the Role: Our Support team is available from 7:00 AM to 5:00 PM PST. Flexibility is required, as shift times may evolve as the team grows. Most support is handled via our Intercom ticketing system, with phone or video support offered as needed. You'll be a strategic problem solver and become a subject matter expert in all things Online Ordering. You will be the first line of defense for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes wrong.Tier 1 is primarily responsible for supporting merchants who use our ordering platform and will help identify and troubleshoot a wide range of issues, including menu settings, customer UI configurations, and reporting reconciliation. To succeed in this role, you will need to have strong communication, troubleshooting, and organizational skills, and a constant desire to never stop building your knowledge of our ever-growing product suite.You're excited about this opportunity because you will… Be an early part of a collaborative team that prides itself on world-class customer service for an innovative and industry-leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success Develop deep expertise in our product suite, processes, systems, tools, and how to diagnose and resolve issues.
...possess the necessary skills, we encourage you to apply. Duties: - Use hand tools and small machinery to complete various tasks related to roadway construction. - Clean and maintain the truck yard and shop. Qualifications: - Driver's license. - Familiarity...
...products and leveraging AI to redefine how our users create, manage and grow their dreams online.Although we're already industry leaders... ....Job DescriptionWe are looking for a sharp, trend-obsessed Social Media Manager to manage the social presence of some of Wix's biggest...
...available, including Associate Mechanical Assembler, Mechanical Assembler, or Senior Mechanical Assembler. World Class Benefits At Halliburton, we're committed to providing you and your family with a comprehensive and affordable benefits package - which means we offer...
...Vacancy: Sales & Business Development Title: Marine Sales Engineer Position Overview The Marine Sales Engineer is responsible for supporting customer acquisition by providing customer-facing technical expertise to the sales team. The Sales Engineer evaluates...
Project Manager Duties Serves as a project manager for Health Hazard Assessments and the Advanced Technology Objective. Participates in project management functions across the core phases of project initiation, planning, executing, controlling, and closing. Develops...