Job Description

TELLER

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

This candidate will be responsible for the following:

• Provide superior customer service while fulfilling customer requests in all transactions.

• Processing transactions accurately, addressing account inquiries, and resolving routine issues.

• Deepen relationships through value-add recommendations to existing customers and prospective customers.

• Drive adoption of digital banking services with new and existing customers.

• Ensuring operational and regulatory compliance of the branch.

• Accurate processing of transactions, completing end-of-day reporting and documentation, adhering to safe cash and negotiable instrument practices.

• Following all safe deposit box protocols, identifying customers, and protecting the confidentiality of customer information.

• Build and sustain relationships with internal and external customers which will uphold a positive reputation among the retail branch teams and Fidelity Bank.

Requirements for this position include:

• High school diploma (or equivalent) required.

• Strong computer skills including Microsoft Office.

• Strong sales and service skills.

• Excellent interpersonal, written, and verbal communication skills.

• Must be organized with good time management skills.

Preferred requirements include:

• 1+ year of banking or financial services experience.

• 1+ year of cash handling experience.

EEO/Veterans/Disabled

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